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In-store Purchase Returns Policy
Refunds and Returns Policy.

 

 

This Refunds and Returns Policy relates to cash and carry merchandise only. Please see our Kitchen Contract and Lay-By Order Advice for our Terms and Conditions relating to other products supplied by Taste Retail Pty Limited ("Taste Retail"). We are committed to excellence in retailing and customer satisfaction is an integral part of Taste Retail. Our Returns Policy clearly reflects this and allows you to shop at Taste Retail with confidence knowing that we can offer you repairs, exchanges and refunds.

With proof of purchase

If you are able to provide satisfactory proof of purchase, Taste Retail may offer you a repair, exchange or refund on most cash and carry merchandise within 12 months of the date of purchase for faulty goods. If you have simply changed your mind, Taste Retail may offer you a refund or exchange at its discretion provided that the product is in new condition with its original packaging, labels and tags still attached, and the refund or exchange is sought within 21 days from the original store of purchase. Refunds will be given using your original payment method from the original store where the products were purchased. If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair, however we reserve the right to pass on any costs of the assessment to you if you are not entitled to an exchange, refund or repair.


Without proof of purchase

If you are unable to provide satisfactory proof of purchase, Taste Retail may, at its discretion, provide you with a repair or exchange to the current value of the goods on most cash and carry merchandise. Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date, for example, Australian driver's licence or passport. Please note that Taste Retail has the right to assess the age and condition of returned goods prior to offering a repair or an exchange as we will not offer a repair or exchange on goods that are over 12 months old. We reserve the right to pass on any costs of the assessment to you if you are not entitled to an exchange, refund or repair.

Furniture, mattresses, bathroom sanitary and large electrical items

Please choose carefully when purchasing furniture, mattresses and large electrical items as refunds and exchanges will not be provided after delivery has occurred unless the item is faulty, not doing what it is supposed to do, significantly different to that shown or described to you. Further terms and conditions of returning this merchandise are available in store at the service desk or online at www.tasteliving.com.au. If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, refund or repair; however, we reserve the right to pass on any costs of the assessment to you if you are not entitled to an exchange, refund or repair. Most furniture and electrical items have a manufacturer's warranty. Our sales team can advise you of the conditions of the warranty, or for further information you can contact the manufacturer or supplier directly.

Other merchandise

Please choose carefully when purchasing the following types of merchandise as refunds and exchanges will not be provided unless the product is faulty, not doing what it is supposed to do, or significantly different to those shown or described to you. If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, refund or repair however, we reserve the right to pass on any costs of the assessment to you if you are not entitled to an exchange, refund or repair. * Flooring and Tiling * Personal care & hygiene merchandise * Custom made, made-to-measure and altered products * Gift cards * Fragrances & Cosmetics * Bedding accessories * Bathroom accessories.

Privacy

Taste Retail is committed to protecting your privacy. When returning merchandise with satisfactory proof of purchase, you will be asked for your signature as authorisation of the return transaction. Without satisfactory proof of purchase, you will be asked to provide photo identification containing your full name, address, signature and expiration date, so that your name and signature can be verified. Taste Retail is also required to record your name, address and ABN (if applicable) in order to comply with GST legislation. This information may be accessed by authorised personnel of Taste Retail for fraud investigations and fraud protection activities. Information collected may be used for the purposes of research and analysis and may be disclosed to State and Territory departments upon request as required by law.